Data Deletion

Last updated: June 17, 2026

Your Right to Delete

You have the right to request deletion of your personal data at any time. We are committed to honoring deletion requests promptly and completely.

How to Request Deletion

You can request data deletion through any of the following methods:

Option 1: In-App

Navigate to Settings → Account → Delete Account. This will immediately queue your account and all associated data for deletion.

Option 2: Email

Send a deletion request to [email protected] from the email address associated with your account. Please include:

  • Your account email address
  • The subject line "Data Deletion Request"
  • A statement confirming you want your data deleted

Option 3: Platform Revocation

You can revoke Invisible's access to your data on each connected platform directly:

  • Instagram/Meta: Settings → Security and Login → Apps and Websites → Remove Invisible
  • Google: myaccount.google.com → Security → Third-party apps → Remove Invisible
  • Apple: Settings → [Your Name] → Password & Security → Apps Using Your Apple ID → Stop Using Invisible

Revoking platform access stops new data sync. To delete previously synced data, also request deletion via Option 1 or 2.

What Gets Deleted

When you request deletion, we remove:

  • Your Invisible account (email, profile, credentials)
  • All OAuth tokens for connected platforms
  • All synced conversation data (messages, media, metadata)
  • Contact details and relationship data
  • AI summaries and analysis results
  • Search indexes and cached data
  • Usage analytics associated with your account

Deletion Timeline

1

Immediately

Account deactivated. You can no longer log in. All platform OAuth tokens are revoked.

2

Within 7 days

Primary data stores deleted: messages, media files, conversation metadata, search indexes.

3

Within 30 days

All remaining data purged including backups, database replicas, and logs. Deletion confirmed via email.

What May Be Retained

In limited circumstances, we may retain certain data beyond the deletion period:

  • Legal obligations: Data required by law or regulation to be retained
  • Safety and security: Data necessary to protect against fraud or abuse
  • Anonymized data: Data that has been irreversibly anonymized so it cannot identify you

Any retained data will be deleted as soon as the legal or safety reason for retention no longer applies.

Partial Deletion

If you want to delete data for a specific platform without deleting your entire account:

  • Disconnect the platform in Settings → Integrations
  • Email [email protected] requesting deletion of data for that specific platform
  • Include your account email and the platform name

We will delete all synced data for that platform within 30 days while keeping your account and other platform connections intact.

Confirmation

After your data has been fully deleted (within 30 days of your request), we will send you a confirmation email. If you do not receive confirmation within 30 days, please contact us at [email protected].

Contact

For any questions about data deletion:

Invisible